Analysis of the Effectiveness of the Critical Path Method (CPM) on the Efficiency of Pawn Service Time at Pegadaian UPC UNSOED

M. Zidan Izzudin; Mukhamad Irham Fadillah; Dafa awaludin; Shofwa Shafrani

doi:10.62731/rgjeb.v2i1.38

Authors

M. Zidan Izzudin UIN Saizu Purwokerto Author
Mukhamad Irham Fadillah UIN Saizu Purwokerto Author
Dafa awaludin UIN Saizu Purwokerto Author
Shofwa Shafrani UIN Saizu Purwokerto Author

DOI:

https://doi.org/10.62731/rgjeb.v2i1.38

Keywords:

Critical Path Method (CPM), Time Efficiency, Service, Pawn Products, Pegadaian

Abstract

This study aims to analyze the effectiveness of the Critical Path Method (CPM) in improving the efficiency of pawn service time at Pegadaian UPC UNSOED. In its operational activities, the pawn service process requires proper time management to ensure fast and efficient customer service. The CPM method is used to identify activities included in the critical path so that the activities that most influence service completion time can be determined.This research used a descriptive method with a quantitative approach. Data were collected through observation, interviews, and documentation related to the pawn service process. The results showed that the implementation of CPM can assist Pegadaian in identifying service activities that require greater attention, thereby making service time more effective and well-controlled. In addition, the CPM method can minimize delays in the service process and improve operational efficiency.

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